Terms & Conditions | White Wall Production

Last updated: 9 June 2026

These Terms & Conditions (“Terms”) govern the supply of audiovisual and event equipment, staging, and related services by White Wall Production (“we,” “us,” “our,” or the “Company”) to any client (“you,” “your,” or the “Client”). By requesting a quotation, confirming a booking, or using our website and services, you agree to be bound by these Terms.

1. Definitions

“Equipment” means any LED screens, audio systems, lighting, projection, camera systems, staging, and any other items supplied by the Company on a rental or service basis.
“Services” means the rental, delivery, installation, operation, technical support, and dismantling of Equipment, together with any event production services we agree to provide.
“Booking” means a confirmed order for Equipment and/or Services accepted by the Company.
“Rental Period” means the period stated in the quotation or booking confirmation during which Equipment is in the Client’s possession or under the Company’s control at the event site.

2. Quotations & Bookings

All quotations are valid for the period stated on the quotation, or for thirty (30) days if no period is stated, and are subject to availability at the time of confirmation.
A Booking is only confirmed once the Company issues a written confirmation and the Client has paid any required deposit.
Prices are exclusive of Value Added Tax (VAT) and any other applicable government charges unless stated otherwise.
Any changes to the scope, date, location, or specifications of a Booking must be requested in writing and are subject to availability and possible price adjustment.

3. Payment Terms

A deposit of [Insert %, e.g. 50%] of the total amount is required to confirm a Booking. The remaining balance is due [Insert terms, e.g. prior to delivery / event date] unless otherwise agreed in writing.
Accepted payment methods are [Insert: bank transfer / card / etc.].
Late payments may incur interest and/or suspension of Services. The Company reserves the right to withhold delivery or setup until full payment is received where payment is due in advance.
The Client is responsible for all bank charges, transfer fees, and applicable taxes.

4. Cancellations & Refunds

All cancellations must be made in writing. Cancellation charges apply based on the notice given before the event date as follows: [Insert tiered policy, e.g. more than 14 days — deposit refundable; 7–14 days — 50% of total; less than 7 days — 100% of total].
Deposits are generally non-refundable once Equipment has been reserved and resources allocated, except as expressly stated in the cancellation policy above.
Postponement of an event is treated as a cancellation and re-booking unless the Company agrees in writing to transfer the Booking to a new date, subject to availability.

5. Delivery, Setup & Collection

The Company will deliver, install, and collect Equipment at the agreed times and location. Delivery and collection windows are estimates and may be affected by factors outside our control.
The Client must ensure clear, safe, and timely access to the event site, including loading areas, lifts, parking, and a suitable, level, weatherproof installation area.
The Client must provide adequate and stable power supply to the specifications advised by the Company. Where power is insufficient, the Company is not liable for any resulting failure or delay.
Any waiting time, re-scheduling, or additional labour caused by site access issues, delays, or changes by the Client may be charged at the Company’s standard rates.

6. Client Obligations

The Client is responsible for obtaining all necessary permits, licences, and permissions required for the event and the installation and operation of Equipment.
The Client must ensure the venue and site comply with applicable health, safety, and fire regulations.
The Client must not move, modify, repair, or allow any third party to interfere with the Equipment without the Company’s prior written consent.
The Client must provide a safe working environment for the Company’s technicians and staff at all times.

7. Use, Care & Responsibility for Equipment

Title to all Equipment remains with the Company at all times. The Client acquires only the right to use the Equipment during the Rental Period.
The Client must use the Equipment only for its intended purpose and in accordance with any instructions provided by the Company.
From delivery until collection, the Client is responsible for the security and safekeeping of the Equipment while it is in the Client’s possession or control, except where Company personnel retain operational control.

8. Damage, Loss & Liability of the Client

The Client is liable for any loss, theft, or damage to the Equipment occurring during the Rental Period, other than fair wear and tear or damage caused by the Company’s personnel.
The Client agrees to pay the cost of repair or, where Equipment is beyond economic repair or lost, the full replacement value at current market rates.
The Client may be required to provide a refundable security deposit, which the Company may apply toward any loss, damage, or outstanding charges.

9. Insurance

The Company maintains insurance for its Equipment in transit and during Company-supervised operation, as applicable.
The Client is responsible for insuring the event itself and, where Equipment is left in the Client’s sole possession, for arranging adequate insurance against loss and damage. We recommend the Client obtain appropriate event and public liability insurance.

10. Limitation of Liability

The Company will use reasonable skill and care in providing the Services. However, to the maximum extent permitted by law, the Company’s total liability arising out of or in connection with any Booking is limited to the total amount paid by the Client for that Booking.
The Company is not liable for any indirect, incidental, or consequential loss, including loss of profit, revenue, business, or reputation.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

11. Force Majeure

The Company is not liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, natural disasters, fire, flood, power failure, government action, strikes, public health emergencies, or acts of God.
Where a force majeure event prevents performance, the parties will work in good faith to reschedule the Services or agree an equitable resolution.

12. Intellectual Property

All content on the Company’s website, including text, graphics, logos, images, and designs, is the property of White Wall Production and is protected by applicable intellectual property laws.
No content may be copied, reproduced, or used without the Company’s prior written permission.

13. Privacy & Data Protection

The Company collects and processes personal data (such as contact and booking details) solely to provide and improve its Services, in accordance with its Privacy Policy and applicable data protection laws.
By providing your information, you consent to its use for these purposes.

14. Amendments

The Company may update or amend these Terms at any time. The version in force at the time of your Booking applies to that Booking. Continued use of our website or Services after changes are published constitutes acceptance of the revised Terms.

15. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Riyadh.

16. Contact Us

For any questions about these Terms & Conditions, please contact us:

White Wall Production
Asyut Street, Al-Sulai, Riyadh, Kingdom of Saudi Arabia
Phone: +966 58 139 2350
Email: info@whitewallproduction.com